Q: I cannot find the Authentication Key for my European version of World of Warcraft, where is it located?
A: For the standard version of World of Warcraft, the CDKey is located underneath the CD on the inside of the case, and for the Collectors Edition the keys are located on the front of the manual along with the free 10 day guest pass

Q: I have no Credit or Debit card, how can I sign up to play World of Warcraft?
A: If you cannot subscribe to World of Warcraft due to not having access to any of our current payment methods, there will be an option to purchase Gamecards which will be available in most retail stores that sell World of Warcraft by the 4th of March. There may be more payment methods made available in the future, but we cannot confirm details of this until they are finalized.

Q: I need my password changed, where can I do this?
A: The ability to change your password can be found in the Account Management section https://signup.wow-europe.com/, if you have forgotten your password there please use the “Forgot Password” link on the sign in page. Please note that it may take up to an hour for the email to be sent and your password to be synchronised across all the realms. If you do not receive an email, please check your email spam folder.

Q: I am having problems creating my account, what can I do?
A: If you are having trouble with the Web-based account creation, please telephone the Billing Support department, who will be able to set it up for you. Please make sure you have all the details that are required to set up an account before telephoning us.

Q: When does my free 30 days of playtime start?
A: Your free 30 days of playtime starts from the time that you successfully complete your account creation. You will still be required to enter valid payment information at the account creation stage, but you will not be charged anything until after the free 30 days has expired.

Q: I purchased a US version of World of Warcraft, and I now wish to play on the European realms, what do I need to do?
We strongly advise that you do not purchase the US version of World of Warcraft if you intend to play on the European Realms. However, if you have already purchased a copy from the US, we will try to help you by exchanging your US box with a European Box. Should you wish for us to do this exchange, you will need to email the Technical Support team using this webform.

Please be aware that this can be a very time consuming process. If you have already created a US account please be aware that any data on the account such as characters or billing information will not be transferred to your new European account

Q: I have a problem with a quest, or another type of in-game issue, what can I do?
A: Unfortunately, Technical Support cannot answer any in-game related questions, or take bug reports. For any Bugs, or game related questions, please contact a Game Master in-game using the Ticket system (the Question mark on your toolbar) and a Game Master will contact you regarding the issue.

Q: Can I move my character to another realm?
A: This is something that is not offered at the moment, and if this situation changes there will be an announcement on the main website.

Q: Can I play on the US realms with my European account?
A: This is an option that will be made available in the future, but we cannot give more details about this at the moment. Please watch the main websites for announcements about this.

Q: Why is there a queue to log in to the game?
A: The queue system is there to make sure that a particular realm does not get too overcrowded. There are announcements on the main website and after you login, which recommends the realm you should avoid if you are creating a new character.

Q: Why do I keep getting 132 error messages?
A: This is a generic “bad memory pointer” error that the programmers put in to catch memory issues, and the cause of this error is not normally any one specific problem. Some of the more common reasons (but not all) for this error are bad or mismatched memory sticks, overheating, NForce2 based motherboards and overclocking your PC.

To help solve the problem please make sure that you have updated all your video, sound, motherboard drivers, disable any overclocking, and completely reinstalled the game. If the problem persists, please use the webform located in the support section of the website to email your msinfo, dxdiag and error log files to the technical support department so that we can properly diagnose the problem further. The error log files will appear in your 'Errors' folder, which by default can be found at C:\Program Files\World of Warcraft\Errors.

More information on error 132 can be found in this forum.