Ticketing Do's |
Ticketing Don'ts |
| Do check the forums for relevant information if your realm should go down. |
Don’t log into other realms and spam requests for support. We are aware of the issue, and doing so reduces our response time as we must deal with your additional tickets. |
| Do cancel your ticket if you are able to find the answer to whatever it is about. |
Don’t leave your ticket open if you've found the answer, as if you do a GM may end up wasting time responding to you, which may delay their response to other players who still need help. |
| Do remember to use the most accurate category for your ticket. |
Don’t use just any category. This will help your request reach the relevant GM. |
| Do let us know when you have lost an item or accidentally deleted a character. |
Don't try to lie about items or characters you never had however, as attempting to defraud a Game Master is grounds for account suspension. |
| Do include the names of characters who are misbehaving, as well as the time of the incident. |
Don't send tickets about the same issue multiple times. |
| Do include your normal play times using the in-game clock. |
Don't send tickets about an incident on one server using a character on a different server. |
| Do read over your ticket to be certain your issue is clear before you submit it. |
Don't submit a ticket saying "HELP NOW!" or "I have a problem. Please contact me in-game for more details." |
| Do remember to include the actual problem you are experiencing in your ticket. |
Don't write your ticket in all upper-case or in "dudespeak." |
| Do submit tickets about account problems you are having from your account if possible. If it is not possible, please use the Technical Support or Billing webform. |
Don't ask your friends to submit tickets on your behalf. |
| Do submit tickets in English for the English Realms, French for the French Realms, and German for the German Realms |
Don't submit tickets in any language other than the server's preferred language. |
| Do remember that Game Masters are Blizzard Employees and cannot assist you with raids, questing, or leveling your character. |
Don't submit tickets asking for gender, class, or server changes. |
